Urban Housing Solutions

WOCC partnered with UHS to lead a holistic, equity-grounded strategic planning process. Over several months, we engaged more than 130 staff, residents, and partners through 1:1 interviews, focus groups, and interactive workshops. This process produced a custom values framework to guide both internal culture and external relationships, ensuring that every decision and partnership aligned with the organization’s mission and principles.

From there, we facilitated department-level goal setting, supported nuanced systems and operational changes, and guided the organization through innovative pilot programming. Our engagement didn’t end with the plan—we provided episodic implementation support, helping departments integrate strategic priorities into day-to-day work and ensuring momentum across the five-year plan’s lifecycle.

• Produced a three-year values framework that became the cultural foundation for decision-making and partnerships.

• Delivered a clear, actionable five-year strategic plan for a complex housing and social service ecosystem.

• Facilitated a culturally conscious leadership transition that reinforced stability and continuity.

• Supported the launch of innovative pilot programs designed to address emerging housing and service needs.

• Built capacity for ongoing evaluation and adaptation through targeted departmental support.

Collectively, this work positioned UHS to strengthen community trust, deepen resident engagement, and advance its mission through connected, values-driven action.

Urban Housing Solutions leadership, staff, residents, and community partners.